Frequently Asked Questions

How much does it cost to use sign up for your service?
Nothing! We do not charge an application fee or a monthly maintenance fee.

Can just anyone sign up for this service?
No. Due to federal law, only certain persons are allowed access. Those include government entities, skip tracers, collection agents, attorneys, investigators or any other individual or profession that is licensed. Also those with businesses and corporate entities are allowed access to the system.

How am I billed?
We incorporate a system that allows you to deposit funds into your account. Every search you run deducts from your account balance. Your balance is always displayed so you can keep track of your usage.

What if I don't use my account for a while? Does it ever expire?
Your account will never expire unless you request it to be closed. There is not a minimum number of searches that are required to be run every month, so you can use it as often or as little as you chose.

What if I cancel my service? Do I get my unused funds back?
In the unlikely event you do close your account, your unused balance will be refunded back to you.

How long does it take to be approved once I submit the application?
Generally within 24 hours.

When I run a search, how long do the results take?
All but two of our searches have immediate responses. Only the Federal Criminal Records and the bankruptcy checks are not immediate since the yare run by a court researcher. National warrants, that are coming soon, are also not immediate.

Do you supply documentation on how to use the system?
Yes. Once you sign in as a member, you will have access to our online user manual that goes over every search within the system.